THE REAL TIME TOP BUSINESS SECRET POST: Etisalat Nigeria Graduate Job Vacancies

Etisalat's vision is a world where people’s reach is not limited by matter or distance; a world where people will effortlessly stay in touch with family and friends; a world where businesses of all sizes can reach new markets without the limitations of distance and travel

Etisalat Nigeria is recruiting to fill the below position of:

1.) Specialist Regional Dealer Sales

Location: NG

Job Summary
Manage Distribution Partners (DPs) effectively in assigned territory

Principal Functions

Achieve Gross Connection and Sales Revenue targets
Grow subscriber and revenue bases in assigned clusters
Drive retail activation and channel development in assigned clusters
Ensure and monitor product availability
Manage relationships with Distribution Partners (DPs)
Supervise and monitor Trade Agents' activities in assigned clusters
Ensure Trade compliance
Conduct regular trade visits to DP outlets
Monitor Price compliance
Prospect for new DPs
Handle and resolve DP queries
Monitor and report competitive intelligence
Support all regional and national initiatives

Educational Requirements

First degree, HND or equivalent in relevant discipline
Postgraduate/ professional qualification in related fields will be an added advantage

Experience,Skills & Competencies
Between three (3) and five (5) years directly relevant post-NYSC work experience, with most recent two (2) years in a telco business environment

Application Closing Date
24th April, 2013

Method of Application
Interested and qualified candidates should:
Click here to apply

2.) Specialist Loyalty and Retention

Location: Lagos,NG

Job Summary
Implement retention strategies and develop initiatives aimed at maintaining and growing current high-value customers in support of budgeted business goals

Principal Functions

Establish and maintain high levels of customer satisfaction within high value customer segments, while achieving even exceeding customer retention goals within assigned segments
Work with the Manager-Customer Experience to resolve unique customer issues
Support sales/ revenue growth and create long-standing relationships with customers through facilitating the provision of excellent customer service
Analyze product and service requirements for the high value segments through feedback mechanisms in order to ensure that customers' needs are understood. Also recommend positive solutions which are mutually beneficial for customer and Etisalat
Proactively ensure the placement of Outbound calls to high value customers (e.g health checks) in an effort to reinforce customer value and loyalty and ensure customer needs are being met
Develop and sustain co-operative and productive inter-departmental relationships to expedite resolution of issues
Analyze review formalize and expand methods of determining the root causes of product complaints or other customer concerns
Analyze product complaints data and report to management in order to minimize future complaints or customer dissatisfaction
Administer, analyze and report on Customer Surprise and Delight programmes

Educational Requirements
First degree

Experience, Skills & Competencies

At least five (5) years directly relevant post-NYSC work experience in Customer Service, with at least most recent two (2) years in a Customer Loyalty and Retention role
Ideal candidate must demonstrate technical and behavioural competencies in the following areas:
Ability to co-ordinate projects and daily work schedules
Strong service orientation and basic-to-intermediate knowledge of Customer Experience and Customer Lifetime Value Management
Excellent analytical and problem solving skills
Proven experience in Customer Experience Measurement, Customer Segmentation, and design of Loyalty and Retention initiatives

Application Closing Date
24th April, 2013

Method of Application
Interested and qualified candidates should:
Click here to apply

3.) Specialist Internal Audit

Location: Lagos,NG

Job Summary
Carry out audit assignments and make adequate recommendations based on findings that positively impact the business process

Principal Functions
Perform audit work in compliance with internal audit processes and procedures

Co-ordinate team efforts to complete job on schedule, notify Manager of any delays as soon as they are known, and ensure audit work and findings are adequately documented
Ensure the audit team actively involves the client in the audit process
Establish an expert working knowledge of auditing procedures and control techniques to meet audit objectives
Identify all significant control weaknesses and communicate these weaknesses to the client appropriately
Assess and recommend improvements to audit processes. Produce and communicate status of audit work in collaboration with fellow team members and managers with regard to milestones, open issues and client acceptance
Prepare audit draft reports which effectively communicates audit findings in a timely manner
Contribute to the fostering of a work environment in which all team members are respected regardless of their individual differences and are motivated to improve both their individual and team contributions to achieve desired business results

Educational Requirements

First degree in a relevant discipline preferably Computer Science, MIS, Accounting or Finance

Experience,Skills & Competencies

Between three (3) and five (5) years of directly relevant post-NYSC work experience
Ideal candidate must be able to demonstrate:
Solid experience in internal audit/ control and financial accounting/ reporting
Excellent communication and problem solving skills
High levels of professionalism and integrity